Training Course on Conflict Resolution and Negotiation Skills for Leaders

Course Outline

Module 1: Understanding Conflict in the Workplace

ü  Definition and types of workplace conflict

ü  Common causes of conflict in organizations

ü  The impact of unresolved conflict on productivity

ü  Conflict resolution styles and their effectiveness

ü  Practical Session: Conflict style assessment and reflection

Module 2: Communication Skills for Conflict Resolution

ü  Active listening techniques

ü  Non-verbal communication in conflict situations

ü  Assertive vs. aggressive communication

ü  Framing messages to reduce defensiveness

ü  Practical Session: Role-play on de-escalation techniques

Module 3: Emotional Intelligence in Leadership

ü  The role of self-awareness in conflict management

ü  Managing emotions under pressure

ü  Empathy as a tool for resolving disputes

ü  Building emotional resilience

ü  Practical session: Emotion regulation exercises

Module 4: Negotiation Strategies and Techniques

ü  Principles of effective negotiation

ü  Win-win vs. win-lose negotiation approaches

ü  BATNA (Best Alternative to a Negotiated Agreement)

ü  Handling objections and difficult negotiators

ü  Practical Session: Simulated negotiation scenarios

Module 5: Mediation and Facilitation Skills

ü  The mediator’s role in conflict resolution

ü  Steps in the mediation process

ü  Neutrality and impartiality in mediation

ü  Overcoming mediation challenges

ü  Practical Session: Mediating a mock workplace dispute

Module 6: Managing Difficult Conversations

ü  Preparing for high-stakes discussions

ü  Techniques for staying calm under pressure

ü  Redirecting unproductive conversations

ü  Closing conversations with clear action steps

ü  Practical Session: Handling a tough conversation with feedback

Module 7: Cultural and Diversity Considerations in Conflict Resolution

ü  How cultural differences influence conflict

ü  Addressing unconscious bias in negotiations

ü  Inclusive communication strategies

ü  Case studies on cross-cultural conflicts

ü  Practical Session: Culturally sensitive conflict resolution exercise

Module 8: Power Dynamics in Negotiations

ü  Identifying power imbalances in negotiations

ü  Strategies for negotiating with higher-power parties

ü  Building influence and credibility

ü  Ethical considerations in power-based negotiations

ü  Practical Session: Power role-reversal negotiation

Module 9: Conflict Resolution in Teams

ü  Team conflict vs. individual conflict

ü  Strategies for fostering collaboration

ü  Addressing toxic team behaviors

ü  Creating a conflict-positive team culture

ü  Practical Session: Team conflict simulation

Module 10: Developing a Conflict-Resilient Workplace

ü  Proactive conflict prevention strategies

ü  Building a culture of open communication

ü  Conflict resolution policies and frameworks

ü  Leadership’s role in sustaining conflict resilience

ü  Practical Session: Designing a conflict resolution action plan

Requirements

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Armstrong Global Institute admission criteria. 

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.
   

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588 

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request) 
   

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.
   

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com 

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588