Module 1: Foundations of High-Performing Teams

·       The difference between a group and a team

·       The characteristics of high-performing teams

·       The stages of team development (Forming, Storming, Norming, Performing)

·       The importance of a shared vision and common goals

·       Practical session: A team-based challenge that requires group coordination and highlights the stages of team development.

Module 2: Effective Team Communication

·       The principles of clear and concise communication

·       Mastering active listening in a team setting

·       Giving and receiving information effectively

·       Understanding and leveraging different communication styles

·       Practical session: A communication-focused activity where teams must complete a task with limited, structured communication.

Module 3: Building Trust and Psychological Safety

·       The definition and importance of psychological safety

·       The behaviors that build and erode trust

·       Creating an environment where people feel safe to speak up

·       How to handle mistakes and disagreements openly

·       Practical session: A facilitated discussion and trust-building exercise where team members share personal experiences related to trust and vulnerability.

Module 4: Conflict Resolution and Negotiation

·       The role of conflict in team growth and innovation

·       The five common conflict resolution styles

·       Strategies for mediating disagreements within a team

·       Negotiating for mutual gain and shared outcomes

·       Practical session: A role-playing scenario where two or more participants practice resolving a common team conflict.

Module 5: Defining Roles and Responsibilities

·       The importance of clear roles for team cohesion

·       The DISC model and other personality frameworks for understanding roles

·       Matching skills and strengths to team responsibilities

·       The process for handling ambiguous or overlapping roles

·       Practical session: A workshop where teams map out their current roles and responsibilities and identify any gaps or overlaps.

Module 6: Collaborative Problem-Solving and Decision-Making

·       A structured approach to problem-solving (Define, Ideate, Decide, Implement)

·       Using brainstorming and other creative techniques

·       The pros and cons of different decision-making models (e.g., consensus, majority rule)

·       Avoiding groupthink and encouraging diverse perspectives

·       Practical session: A team problem-solving challenge that requires a collaborative, multi-step solution.

Module 7: Leveraging Diversity for Innovation

·       The different types of diversity (cognitive, experiential, demographic)

·       How diversity enhances creativity and problem-solving

·       The challenges and benefits of working with diverse perspectives

·       Creating an inclusive environment where all voices are heard

·       Practical session: A creative exercise where diverse teams must design a solution to a complex problem.

Module 8: Giving and Receiving Constructive Feedback

·       The difference between feedback and criticism

·       A model for giving effective, actionable feedback

·       Strategies for receiving feedback gracefully

·       The importance of a continuous feedback loop

·       Practical session: Paired feedback sessions where participants practice giving and receiving constructive feedback on a short presentation or idea.

Module 9: Building a Collaborative Culture

·       The role of leadership in fostering collaboration

·       The importance of shared norms and team agreements

·       Celebrating team successes and learning from failures

·       Using technology to enhance remote and hybrid collaboration

·       Practical session: A group workshop to develop a "Team Charter" outlining shared values, norms, and goals.

Module 10: Creating a Teamwork Action Plan

·       Summarizing key learnings and identifying team strengths

·       Building a customized plan for improving collaboration

·       Setting specific, measurable goals for the team

·       Accountability and support strategies for ongoing development

·       Practical session: Teams work together to create a formal action plan and present it to the group for peer feedback.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588