Reverse Logistics and Returns Management Training Course

Module 1: Fundamentals of Reverse Logistics

• Definition and Scope of Reverse Logistics
• Distinction between Forward and Reverse Supply Chains
• Importance and Benefits of Effective Reverse Logistics
• Types of Reverse Logistics Flows (Returns, Recalls, Repair, Recycling)
• Key Drivers and Challenges in Reverse Logistics
• Practical session: Analyzing a Company's Current Reverse Logistics Challenges

Module 2: Returns Management Processes

• Customer Returns Policies and Procedures
• Return Authorization and Screening
• Receiving and Initial Inspection of Returns
• Return Merchandise Authorization (RMA) Systems
• Customer Communication and Service in Returns
• Practical session: Designing an Efficient Customer Returns Process Flow

Module 3: Collection and Transportation in Reverse Logistics

• Strategies for Product Collection (Direct, Through Retailers, Third-Party)
• Logistics and Transportation Networks for Returns
• Packaging and Handling Requirements for Returned Goods
• Consolidation and Deconsolidation Points
• Optimizing Reverse Logistics Transportation Costs
• Practical session: Developing a Returns Collection and Transportation Plan

Module 4: Sorting, Inspection, and Disposition

• Methods for Sorting Returned Products
• Detailed Inspection and Quality Assessment
• Categorization of Returned Goods (Resellable, Repairable, Scrap)
• Decision-Making Framework for Disposition
• Compliance with Regulatory Requirements for Disposition
• Practical session: Case Study: Disposition Decisions for Various Returned Items

Module 5: Remanufacturing, Refurbishment, and Repair

• Concepts of Remanufacturing vs. Refurbishment vs. Repair
• Processes and Technologies for Repair Operations
• Quality Control in Refurbished and Remanufactured Products
• Inventory Management for Spare Parts and Components
• Marketing and Selling Remanufactured Products
• Practical session: Cost-Benefit Analysis of Repair vs. Replace Decisions

Module 6: Recycling and Waste Management

• Overview of Recycling Processes and Technologies
• Disposal of Non-Recyclable Materials
• Environmental Regulations and Compliance for Waste
• Sustainable Practices in End-of-Life Management
• Partnerships with Recycling and Waste Management Facilities
• Practical session: Identifying Opportunities for Waste Reduction and Recycling in a Supply Chain

Module 7: Technology in Reverse Logistics

• Role of Information Systems in Returns Management
• Software Solutions for Reverse Logistics (RLM Systems)
• Automation in Sorting and Inspection
• Data Analytics for Identifying Return Patterns
• Integration with ERP and WMS Systems
• Practical session: Exploring Features of an RLM Software System

Module 8: Legal and Regulatory Aspects

• Consumer Protection Laws related to Returns
• Environmental Regulations for Product Disposal
• International Trade Regulations for Returned Goods
• Product Liability and Safety Standards
• Compliance and Risk Mitigation Strategies
• Practical session: Analyzing Legal Implications of Specific Returns Scenarios

Module 9: Financial and Economic Considerations

• Cost Drivers in Reverse Logistics
• Value Recovery Strategies and Revenue Generation
• Impact of Returns on Profitability
• Measuring ROI in Reverse Logistics Initiatives
• Financial Reporting for Returned Inventory
• Practical session: Calculating the Total Cost of Returns for a Product Line

Module 10: Building a Sustainable Reverse Logistics Strategy

• Developing a Comprehensive Reverse Logistics Strategy
• Integrating Reverse Logistics into Overall Supply Chain Strategy
• Key Performance Indicators (KPIs) for Reverse Logistics
• Continuous Improvement in Returns Management
• Future Trends and Innovations in Reverse Logistics
• Practical session: Creating a Strategic Plan for Implementing a New Reverse Logistics Program

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588