Module 1: Foundations of Healthcare Quality

• Defining healthcare quality and its dimensions
• The history of quality improvement in healthcare
• The importance of quality in healthcare
• Regulatory and accreditation requirements
• Practical session: Analyzing a healthcare quality framework

Module 2: Quality Improvement Methodologies

• Lean methodology for healthcare
• Six Sigma methodology for healthcare
• Model for Improvement (PDSA cycle)
• Choosing the right methodology
• Practical session: Applying a quality improvement methodology to a healthcare problem

Module 3: Data Collection and Measurement

• Identifying key quality indicators
• Data collection methods and tools
• Measurement and analysis of healthcare data
• Statistical process control (SPC)
• Practical session: Developing a data collection plan

Module 4: Process Analysis and Improvement

• Process mapping and value stream mapping
• Root cause analysis
• Failure mode and effects analysis (FMEA)
• Developing and testing process improvements
• Practical session: Conducting a process analysis

Module 5: Change Management

• Theories of change management
• Leading and managing change in healthcare
• Overcoming resistance to change
• Sustaining change over time
• Practical session: Developing a change management plan

Module 6: Patient Safety

• The concept of patient safety
• Types of medical errors and adverse events
• Strategies for preventing medical errors
• Building a culture of safety
• Practical session: Implementing a patient safety initiative

Module 7: Improving Specific Healthcare Processes

• Improving medication safety
• Improving surgical safety
• Improving infection control
• Improving care transitions
• Practical session: Designing an intervention to improve a specific healthcare process

Module 8: Quality Improvement in Specific Healthcare Settings

• Quality improvement in hospitals
• Quality improvement in ambulatory care
• Quality improvement in long-term care
• Quality improvement in public health
• Practical session: Adapting quality improvement to a specific healthcare setting

Module 9: Leading and Managing Quality Improvement

• The role of leadership in quality improvement
• Building a quality improvement infrastructure
• Engaging stakeholders in quality improvement
• Communicating quality improvement results
• Practical session: Developing a quality improvement plan

Module 10: Sustaining Quality Improvements

• Monitoring and evaluating quality improvements
• Standardizing improved processes
• Creating a culture of continuous improvement
• Using data to drive ongoing improvement
• Practical session: Developing a sustainability plan

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588