Module 1: Foundations of Problem-Solving

·       The difference between a problem and a symptom

·       The seven-step problem-solving process

·       The importance of a proactive problem-solving mindset

·       Identifying your personal problem-solving style

·       Practical session: A group activity to identify a simple everyday problem and brainstorm initial solutions.

Module 2: Defining the Problem

·       Techniques for clarifying and framing the problem statement

·       The "5 Whys" and other root cause analysis tools

·       Data collection and analysis to support problem definition

·       Identifying and challenging assumptions

·       Practical session: A team-based exercise using a provided case study to conduct a root cause analysis.

Module 3: Generating Creative Solutions

·       Brainstorming rules and best practices

·       Structured ideation techniques (e.g., SCAMPER, mind mapping)

·       Encouraging and leveraging diverse perspectives

·       The concept of "failing fast" to test ideas

·       Practical session: A facilitated creative brainstorming session to generate a wide range of solutions for a challenging problem.

Module 4: Decision-Making and Solution Selection

·       Establishing clear evaluation criteria

·       The pros and cons of different decision-making models

·       Risk assessment and mitigation strategies

·       The importance of consensus vs. unilateral decisions

·       Practical session: A group exercise to evaluate and select the best solution from a list of options using a predefined scoring matrix.

Module 5: Implementation and Action Planning

·       Creating a clear and actionable implementation plan

·       Identifying roles, responsibilities, and timelines

·       The importance of communication during implementation

·       Overcoming common barriers to execution

·       Practical session: Teams create a detailed action plan for a chosen solution from a previous exercise.

Module 6: Monitoring and Evaluation

·       Defining key performance indicators (KPIs) for success

·       Creating a system for tracking progress

·       The importance of a continuous feedback loop

·       Learning from both success and failure

·       Practical session: A workshop on setting measurable goals and creating a simple dashboard to monitor progress.

Module 7: Collaborative Problem-Solving

·       The leader's role in facilitating group problem-solving

·       Strategies for managing group dynamics and conflict

·       Encouraging all team members to contribute

·       The benefits of diverse teams in problem-solving

·       Practical session: A group problem-solving simulation that requires active collaboration and communication.

Module 8: Overcoming Obstacles and Resistance

·       Identifying sources of resistance to change

·       The psychology of resistance

·       Strategies for building buy-in and gaining support

·       Anticipating and preparing for setbacks

·       Practical session: A role-playing scenario where participants practice addressing resistance from a team member.

Module 9: Problem-Solving for Leaders

·       Applying the problem-solving process to leadership challenges

·       The role of emotional intelligence in problem-solving

·       Coaching your team to become better problem-solvers

·       Making tough decisions under pressure

·       Practical session: A case study analysis of a leadership-level problem, requiring participants to propose a solution.

Module 10: Building a Problem-Solving Culture

·       The key elements of a problem-solving culture

·       Encouraging psychological safety and a "no-blame" environment

·       Implementing a continuous improvement framework

·       Recognizing and rewarding problem-solving efforts

·       Practical session: A group workshop to develop a "Team Charter" focused on shared problem-solving values and norms.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588