Leading Across Cultures and Geographies Training Course

Module 1: The Global Leadership Imperative: Understanding Culture

• The drivers of globalization and their impact on leadership
• Defining culture: Beyond nationality to layers of cultural influence
• The importance of cultural self-awareness for global leaders
• The risks of cultural ignorance and ethnocentrism
• The concept of “global mindset” and its significance
• Practical session: Participants complete a cultural values self-assessment and discuss initial insights into their own cultural lens.

Module 2: Dimensions of Culture and Their Impact on Business

• Key cultural frameworks: Hofstede’s Cultural Dimensions (e.g., Power Distance, Individualism vs. Collectivism, Uncertainty Avoidance)
• Trompenaars’ Cultural Dimensions (e.g., Universalism vs. Particularism, Ascription vs. Achievement)
• High-context vs. Low-context communication
• Time orientation: Monochronic vs. Polychronic
• Practical applications of cultural dimensions in business scenarios (e.g., decision-making, hierarchy)
• Practical session: Analyzing a business scenario through the lens of different cultural dimensions and predicting potential misunderstandings.

Module 3: Communication Across Cultures: Verbal and Non-Verbal

• The complexities of verbal communication across languages and idioms
• Understanding non-verbal cues: Body language, gestures, personal space, eye contact
• Strategies for clear and unambiguous cross-cultural communication
• Active listening and asking clarifying questions
• The role of technology in global communication and its challenges
• Practical session: Role-playing a cross-cultural communication scenario, focusing on identifying and adapting to non-verbal cues.

Module 4: Building Trust and Relationships in Diverse Settings

• The different bases of trust across cultures (e.g., cognitive, affective)
• Strategies for building rapport and credibility in various cultural contexts
• The importance of relationship-building (e.g., “Guanxi” in China, “Jeong” in Korea)
• Navigating social etiquette and business protocols
• Overcoming stereotypes and biases to foster genuine connections
• Practical session: Discussing strategies for building trust with counterparts from a specific high-context culture.

Module 5: Leading Global Teams and Virtual Collaboration

• Challenges and opportunities of leading geographically dispersed teams
• Best practices for effective virtual team meetings and collaboration
• Managing cultural differences in team dynamics and conflict resolution
• Fostering psychological safety and inclusion in diverse teams
• Leveraging technology for seamless global team communication and project management
• Practical session: Developing a communication and collaboration plan for a new virtual global project team.

Module 6: Negotiating and Influencing Across Cultural Boundaries

• Understanding different cultural negotiation styles
• Preparing for cross-cultural negotiations: Research and strategy adaptation
• Building common ground and identifying mutual interests
• Strategies for effective persuasion and influencing across cultures
• Handling cultural differences in power dynamics and decision-making
• Practical session: A simulated cross-cultural negotiation scenario with feedback on cultural adaptation.

Module 7: Managing Cultural Diversity and Inclusion

• The benefits of a diverse and inclusive workforce
• Identifying and addressing unconscious biases in global teams
• Creating an inclusive environment where all voices are heard and valued
• Managing potential cultural clashes and promoting conflict resolution
• Developing diversity and inclusion strategies for global organizations
• Practical session: Analyzing a scenario involving cultural conflict in a global team and brainstorming resolution strategies.

Module 8: Ethical Leadership in a Global Context

• Navigating ethical dilemmas in cross-border operations
• Understanding cultural relativism vs. Universal ethical principles
• The challenges of corruption and bribery in different contexts
• Upholding corporate values and standards globally
• Corporate social responsibility (CSR) in diverse cultural settings
• Practical session: Discussing a case study involving an ethical dilemma in an international business context and identifying responsible courses of action.

Module 9: Developing Global Mindset and Cultural Intelligence

• What is a global mindset and how to cultivate it
• Components of Cultural Intelligence (CQ): Drive, Knowledge, Strategy, Action
• Strategies for developing your own CQ and that of your teams
• Continuous learning and adaptation in a globalized world
• Mentoring and coaching for global competence
• Practical session: Developing a personal development plan for enhancing cultural intelligence.

Module 10: Navigating Geopolitical Dynamics and Cross-Border Operations

• Understanding the impact of geopolitical events on global business
• Analyzing political risk and regulatory environments in different regions
• Navigating international trade agreements and tariffs
• Strategic considerations for market entry and expansion
• Building resilience in cross-border supply chains and operations
• Practical session: Discussing the strategic implications of a recent geopolitical event on international business operations.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588