This comprehensive Interpersonal Skills Training Course is designed to provide participants with the essential tools and techniques needed to navigate social and professional interactions with confidence and effectiveness. It focuses on the fundamental human skills that underpin all successful relationships, from clear communication and active listening to emotional intelligence and conflict resolution. The course is built to transform how individuals connect, collaborate, and influence others, leading to more positive outcomes in all aspects of life.
Over five days, the course will cover a range of critical topics. We will begin with the foundational principles of interpersonal communication before moving on to practical skills like active listening, empathy, and managing difficult conversations. We will also delve into more advanced areas such as conflict resolution, emotional regulation, and effective teamwork. The training culminates in the creation of a personalized development plan, ensuring participants have a clear roadmap for continued growth.
Who Should Attend the Training
· Managers and Team Leaders
· Sales and Customer Service Professionals
· Human Resources Personnel
· Anyone looking to improve their communication and relationship-building skills
· Individuals who wish to enhance their professional presence
Objectives of the Training
· Personal benefits
o Improve self-awareness and emotional regulation
o Enhance communication clarity and effectiveness
o Build stronger, more meaningful relationships
o Increase confidence in social and professional settings
o Reduce misunderstandings and conflicts
· Organizational benefits
o Foster a more collaborative and positive work environment
o Increase team productivity and cohesion
o Improve client and customer relationships
o Enhance leadership capabilities within the organization
o Reduce communication-related errors and workplace friction
Training Methodology
· Interactive lectures and group discussions
· Role-playing scenarios and case studies
· Individual and group exercises
· Video recording and personalized feedback
· Structured self-assessment tools
Trainer Experience
Our trainers are seasoned professionals with a deep expertise in communication, psychology, and organizational development. They have a proven track record of guiding individuals and teams to new levels of interpersonal effectiveness. Each trainer brings a blend of academic knowledge and real-world experience, ensuring the course is both highly informative and practical.
Quality Statement
We are committed to delivering a training experience of the highest quality. Our curriculum is meticulously researched and regularly updated to reflect the latest insights in communication science. We strive to create a supportive and engaging learning environment where every participant feels empowered to grow and succeed.
Tailor-made courses
We understand that every organization has unique needs. This course can be fully customized to address the specific challenges and objectives of your team. We can adjust the content, duration, and focus to ensure the training delivers maximum value for your organization.
Course Duration: 5 days
Training fee: USD 1300
· The importance of interpersonal skills in the modern world
· The different components of interpersonal effectiveness
· Understanding personal communication styles and preferences
· The role of body language and non-verbal cues
· Practical session: A self-assessment of communication style and a group discussion on first impressions.
· Differentiating between hearing and active listening
· Techniques for demonstrating you are listening
· The role of empathy in understanding others' perspectives
· Avoiding common listening barriers and distractions
· Practical session: A paired exercise where one person practices active listening while the other shares a story, followed by a feedback session.
· The 4-step communication model: Send, Receive, Interpret, Act
· Using "I" statements to express needs and feelings
· The art of questioning to gain clarity and deeper understanding
· Providing clear, concise, and compelling messages
· Practical session: A role-playing scenario focused on delivering a clear message in a challenging situation.
· Understanding the root causes of conflict
· The five common conflict resolution styles
· Using communication to de-escalate tension
· Introduction to principled negotiation
· Practical session: A simulated conflict resolution exercise where participants practice using negotiation skills to find a mutually beneficial solution.
· The elements of trust: integrity, competence, and reliability
· Techniques for building instant rapport
· The power of small talk and finding common ground
· Maintaining authenticity while building professional relationships
· Practical session: A networking activity designed to practice building rapport with new people.
· The link between emotions, thoughts, and behaviors
· Identifying your own emotional triggers
· Strategies for emotional regulation in the moment
· The role of self-awareness in effective communication
· Practical session: A group exercise to identify and share personal emotional triggers and discuss coping mechanisms.
· Defining assertiveness and its importance
· Differentiating between assertive, passive, and aggressive behaviors
· The art of saying "no" respectfully and effectively
· Expressing your needs and opinions with confidence
· Practical session: A role-playing scenario where participants practice being assertive in a difficult conversation.
· The "sandwich" method and other feedback models
· How to give constructive, actionable feedback
· The importance of being receptive to feedback
· Turning feedback into a tool for personal growth
· Practical session: A paired feedback session where participants practice giving and receiving feedback on a short presentation.
· The role of interpersonal skills in team dynamics
· Effective communication in team meetings
· Handling disagreements and group conflicts constructively
· Building a positive and productive team culture
· Practical session: A team-based problem-solving activity requiring effective communication and collaboration to succeed.
· Summarizing key learnings and identifying personal strengths
· Setting specific, measurable goals for continuous improvement
· Building a personalized action plan for ongoing practice
· Accountability strategies for maintaining new habits
· Practical session: Individual and peer review sessions focused on creating and refining a personal development plan.
Requirements:
· Participants should be reasonably proficient in English.
· Applicants must live up to Armstrong Global Institute admission criteria.
Terms and Conditions
1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.
Booking for Training
Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.
Or call us on +254720272325 / +254725012095 / +254724452588
Payment Options
We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:
1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)
Cancellation Policy
1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.
Tailor Made Courses
This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com
Accommodation and Airport Transfer
Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588
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Armstrong Global Institute
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