Interpersonal Communication and Relationship Building Training Course

Interpersonal Communication and Relationship Building Training Course

This comprehensive 5-day training course is designed to enhance participants' interpersonal communication skills, fostering stronger and more effective relationships in both professional and personal spheres. Through practical exercises and insightful discussions, attendees will learn to communicate with greater clarity, empathy, and influence, ultimately improving their interactions and collaboration with others.

The course will cover a wide range of topics, beginning with the foundations of interpersonal communication, emphasizing active listening and empathy. We will then delve into the nuances of non-verbal and verbal communication, focusing on clarity and conciseness. The training also concentrates on building rapport and trust, navigating conflict resolution, and providing constructive feedback. Finally, modules will address influencing techniques, intercultural communication, and the overarching principles of building strong, lasting relationships in various contexts.


Who Should Attend the Training

  • Professionals seeking to improve team collaboration
  • Managers and team leaders
  • Customer service representatives
  • Sales and marketing professionals
  • Individuals interested in enhancing personal relationships
  • Anyone who regularly interacts with others

Objectives of the Training

Upon completion of this training, participants will be able to:

  • Understand the core elements of effective interpersonal communication.
  • Practice active listening and demonstrate empathy in interactions.
  • Interpret and utilize non-verbal communication effectively.
  • Communicate verbally with greater clarity, conciseness, and impact.
  • Build strong rapport and trust with colleagues, clients, and peers.
  • Navigate and resolve conflicts constructively.
  • Give and receive feedback effectively and constructively.
  • Apply principles of ethical influencing and persuasion.

Personal Benefits

  • Improved confidence in communicating with others
  • Stronger personal and professional relationships
  • Enhanced ability to resolve disagreements effectively
  • Increased understanding of diverse communication styles
  • Greater empathy and connection in interactions

Organizational Benefits

  • Improved team cohesion and collaboration
  • Reduced workplace conflicts and misunderstandings
  • Enhanced customer satisfaction and client relationships
  • More effective leadership and management
  • Increased productivity and positive work environment

Training Methodology

The training will employ a highly participatory and interactive approach, combining various methods to facilitate effective learning. These include:

  • Mini-Lectures: Providing foundational concepts and theoretical frameworks.
  • Role-playing Scenarios: Practicing communication skills in simulated situations.
  • Group Discussions: Sharing experiences and insights from real-life interactions.
  • Interactive Exercises: Structured activities to develop specific communication skills.
  • Video Analysis: Observing and critiquing communication examples.
  • Personal Reflection: Journaling and self-assessment to identify areas for growth.

Trainer Experience

Our trainers are experienced communication specialists, coaches, and organizational development consultants with extensive backgrounds in facilitating workshops on interpersonal skills, leadership, and team building. They bring a wealth of practical experience from working with diverse industries and organizations, using engaging methods to ensure participants gain actionable insights and skills they can immediately apply.


Quality Statement

We are committed to delivering high-quality training that is relevant, up-to-date, and impactful. Our courses are meticulously designed by leading experts and continuously updated to reflect the latest research and best practices in the field. We strive to create a dynamic and supportive learning environment that empowers participants to achieve their full potential.


Tailor-made Courses

Recognizing the diverse needs of organizations and groups, we offer customized training solutions. Our tailor-made courses can be specifically designed to address your unique requirements, focusing on particular communication challenges or relationship dynamics, or adapting the course content and duration to suit your team's specific learning objectives and context. Contact us to discuss how we can create a bespoke training program for you.


 

Course Duration: 5 days

Training fee: USD 1300

Module 1: Foundations of Interpersonal Communication

  • Defining Interpersonal Communication
  • The Communication Process: Sender, Receiver, Message, Feedback
  • Barriers to Effective Communication
  • Perception and Communication
  • Communication Styles and Preferences
  • Practical session: Identifying personal communication styles through a short assessment.

Module 2: Active Listening and Empathy

  • The Difference Between Hearing and Listening
  • Techniques for Active Listening (Paraphrasing, Clarifying, Summarizing)
  • Developing Empathy and Understanding Others' Perspectives
  • Benefits of Active Listening in Building Relationships
  • Avoiding Common Listening Traps
  • Practical session: Paired active listening exercise with structured feedback.

Module 3: Non-Verbal Communication and Body Language

  • The Power of Non-Verbal Cues
  • Interpreting Body Language (Facial Expressions, Gestures, Posture)
  • Proxemics (Use of Space) and Haptics (Touch)
  • Vocalics (Tone, Pitch, Volume)
  • Aligning Verbal and Non-Verbal Messages
  • Practical session: Analyzing short video clips for non-verbal communication cues.

Module 4: Verbal Communication Skills: Clarity and Conciseness

  • Using Clear and Simple Language
  • Avoiding Jargon and Ambiguity
  • Structuring Your Message for Impact
  • Asking Effective Questions (Open-Ended, Closed-Ended, Probing)
  • The Art of Summarizing Key Points
  • Practical session: Practicing rephrasing complex ideas into simple, clear statements.

Module 5: Building Rapport and Trust

  • Defining Rapport and Trust in Relationships
  • Strategies for Establishing Instant Rapport
  • Finding Common Ground and Shared Interests
  • Demonstrating Authenticity and Sincerity
  • The Role of Consistency and Reliability
  • Practical session: Role-playing initial interactions aimed at building rapport.

Module 6: Conflict Resolution and Difficult Conversations

  • Understanding the Nature of Conflict
  • Common Conflict Styles (Avoiding, Accommodating, Competing, Compromising, Collaborating)
  • Strategies for Approaching Difficult Conversations
  • Techniques for De-escalating Tensions
  • Finding Win-Win Solutions
  • Practical session: Role-playing a constructive approach to a workplace disagreement.

Module 7: Feedback and Constructive Criticism

  • The Importance of Giving and Receiving Feedback
  • Principles of Effective Feedback (Specific, Timely, Actionable)
  • Using "I" Statements for Constructive Criticism
  • Strategies for Receiving Feedback Gracefully
  • Creating a Culture of Open Feedback
  • Practical session: Practicing giving and receiving constructive feedback in a structured setting.

Module 8: Influencing and Persuasion

  • Understanding the Principles of Influence (Reciprocity, Scarcity, Authority, Consistency, Liking, Consensus)
  • Ethical Considerations in Persuasion
  • Tailoring Your Message to Different Audiences
  • Building a Compelling Argument
  • Negotiation Basics for Relationship Building
  • Practical session: Developing a persuasive message for a specific goal (e.g., getting team buy-in for a new idea).

Module 9: Intercultural Communication

  • Understanding Cultural Dimensions in Communication
  • Verbal and Non-Verbal Differences Across Cultures
  • Navigating Cultural Norms and Expectations
  • Strategies for Effective Cross-Cultural Communication
  • Building Cultural Competence and Sensitivity
  • Practical session: Discussing potential communication misunderstandings in intercultural scenarios.

Module 10: Relationship Building in Professional and Personal Contexts

  • Strategies for Nurturing Long-Term Relationships
  • Building Professional Networks
  • Maintaining Healthy Personal Relationships
  • The Role of Emotional Intelligence in Relationships
  • Continuous Improvement in Communication Skills
  • Practical session: Developing a personal action plan for improving communication and relationship building.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588

Instructor-led Training Schedule

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