Module 1: Introduction to the Banking Industry

• Overview of the Financial System and the Role of Banks
• Different Types of Banks and Financial Institutions
• The Structure and Organization of a Typical Bank
• Key Functions within a Bank (Retail, Corporate, Investment, Operations)
• Practical session: Identifying the different departments and their roles within a sample bank organizational chart

Module 2: Core Banking Products and Services

• Understanding Deposit Products (Savings, Current, Fixed Deposits)
• Overview of Lending Products (Personal Loans, Mortgages, Business Loans)
• Introduction to Payment Cards (Debit, Credit)
• Basic Understanding of Investment Products
• Practical session: Comparing the features and benefits of different types of deposit accounts

Module 3: Account Opening and Customer Onboarding

• Customer Identification and Verification (KYC) Procedures
• Different Types of Account Opening Forms and Documentation
• Understanding Account Mandates and Signatory Requirements
• Introduction to Customer Relationship Management (CRM) Systems
• Practical session: Completing a sample account opening form and identifying required documentation

Module 4: Deposit Operations and Management

• Processing Deposits and Withdrawals
• Handling Account Statements and Balances
• Understanding Different Types of Account Transfers
• Managing Dormant and Inactive Accounts
• Practical session: Processing various deposit and withdrawal slips

Module 5: Lending Operations and Credit Management

• The Loan Application Process
• Basic Principles of Credit Assessment and Scoring
• Understanding Loan Documentation and Security
• Loan Disbursement and Repayment Procedures
• Practical session: Reviewing a basic loan application and identifying key information

Module 6: Payment Systems and Transactions

• Overview of Different Payment Channels (Cash, Cheques, Electronic Transfers)
• Understanding Clearing and Settlement Processes
• Introduction to Digital Payment Systems and Mobile Banking
• Handling Payment Errors and Disputes
• Practical session: Processing a cheque and an electronic funds transfer

Module 7: Treasury Functions and Foreign Exchange

• Basic Concepts of Liquidity Management
• Understanding Interbank Lending and Borrowing
• Introduction to Foreign Exchange Rates and Transactions
• Overview of Treasury Bills and Bonds
• Practical session: Calculating a basic foreign currency exchange

Module 8: Compliance and Regulatory Framework in Banking

• Introduction to Key Banking Regulations (e.g., Anti-Money Laundering, Data Protection)
• Understanding the Role of Regulatory Authorities
• Basic Principles of Branch Compliance
• Reporting Suspicious Transactions
• Practical session: Identifying potential red flags for money laundering in a customer transaction

Module 9: Customer Service and Relationship Management in Banking

• Principles of Effective Customer Communication
• Handling Customer Inquiries and Complaints
• Building Customer Loyalty
• Understanding Service Level Agreements (SLAs)
• Practical session: Role-playing a customer service interaction involving a complaint

Module 10: Risk Management in Banking Operations

• Introduction to Different Types of Banking Risks (Operational, Credit, Market)
• Basic Concepts of Risk Identification and Mitigation
• Understanding Internal Controls
• Reporting Operational Incidents
• Practical session: Identifying potential operational risks in a banking scenario

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588