Module 1: Foundations of Effective Facilitation

• Defining the role of a facilitator versus a trainer or leader
• The core principles of neutrality and objectivity
• The importance of setting ground rules and expectations
• Understanding the purpose and desired outcome of a facilitated session
• Practical session: A group activity on drafting effective ground rules for a meeting.

Module 2: The Facilitator's Mindset and Role

• The importance of being a guide, not a guru
• Cultivating a curious and non-judgmental attitude
• The role of preparation in building confidence
• Managing your own biases and assumptions
• Practical session: An individual self-assessment to identify personal biases in group settings.

Module 3: Designing Engaging Sessions

• Creating a clear and logical agenda
• The importance of a strong opening and a powerful closing
• Using a variety of facilitation tools and activities
• Techniques for pacing a session effectively
• Practical session: A "Session Design" workshop where participants create a short agenda.

Module 4: Mastering Communication and Active Listening

• The power of paraphrasing and summarizing
• Asking open-ended and powerful questions
• Reading and responding to non-verbal cues
• The importance of silence and allowing for reflection
• Practical session: A paired active listening exercise with a peer.

Module 5: Managing Group Dynamics

• Understanding different group roles and behaviors
• Techniques for building rapport and group cohesion
• The dynamics of conflict and disagreement
• Strategies for including all voices in a discussion
• Practical session: A role-playing scenario focused on managing a challenging group dynamic.

Module 6: Techniques for Generating Participation

• Using brainstorming and idea-generation methods
• The power of small group breakouts
• Techniques for encouraging quieter members to speak
• The use of visual aids and flipcharts
• Practical session: A group-based activity using a brainstorming technique like "Round Robin."

Module 7: Managing Difficult Situations

• Handling dominant participants and monopolizers
• Strategies for dealing with conflict and tension
• Intervening with professionalism and empathy
• Knowing when to call a break or a time-out
• Practical session: A role-playing exercise on dealing with a difficult participant.

Module 8: Facilitating Decision-Making

• Different methods for group decision-making (e.g., consensus, majority)
• The importance of summarizing and gaining group buy-in
• Techniques for breaking a stalemate
• The role of the facilitator in ensuring a clear outcome
• Practical session: A facilitated decision-making exercise on a hypothetical problem.

Module 9: Practical Facilitation Practice

• An extended series of live facilitation sessions
• Participants facilitate short segments of the course
• Receiving real-time feedback from trainers and peers
• Applying all learned skills in an integrated way
• Practical session: A full-day simulation where each participant facilitates a portion of a workshop.

Module 10: Sustaining Your Facilitation Skills

• Creating a personal "Facilitation Action Plan"
• The importance of continuous practice and self-reflection
• Building a network of peers for support and feedback
• The long-term benefits of a facilitation mindset
• Practical session: A final workshop on creating a personal growth plan.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588