Module 1: Introduction to Facilitation

• What is facilitation? Definition and purpose
• The value proposition of effective facilitation
• Distinguishing facilitation from teaching, training, and consulting
• Key principles of effective group processes
• The importance of a neutral stance
• Practical session: Self-assessment of current facilitation strengths and areas for development

Module 2: The Facilitator's Role and Mindset

• Core competencies of a skilled facilitator
• Essential qualities: neutrality, active listening, empathy, presence
• Maintaining objectivity and managing personal biases
• Ethical considerations in facilitation
• Building rapport and trust with a group
• Practical session: Role-playing scenarios to practice maintaining neutrality and building rapport

Module 3: Designing Effective Meetings and Workshops

• Defining clear objectives and desired outcomes
• Structuring agendas for maximum engagement and productivity
• Choosing appropriate meeting formats and tools
• Considerations for participant selection and pre-work
• Planning for logistics and physical/virtual setup
• Practical session: Designing an agenda for a specific meeting or workshop scenario

Module 4: Essential Facilitation Techniques

• Opening and closing techniques for meetings and workshops
• Brainstorming and idea generation methods (e.g., Round Robin, Free Association)
• Grouping and prioritizing techniques (e.g., Affinity Mapping, Dot Voting)
• Visual facilitation: using flip charts, whiteboards, digital tools
• Guiding discussions and asking powerful questions
• Practical session: Leading a short brainstorming session using a specific technique

Module 5: Managing Group Dynamics and Challenging Situations

• Identifying common group dynamics and dysfunctions
• Handling dominant personalities and quiet participants
• Addressing conflict and disagreement constructively
• Managing tangents and keeping discussions on track
• Strategies for re-energizing a disengaged group
• Practical session: Role-playing challenging participant behaviors and practicing intervention strategies

Module 6: Active Listening and Communication Skills

• The power of active listening in facilitation
• Paraphrasing, summarizing, and reflecting
• Asking open-ended and probing questions
• Non-verbal communication and its impact
• Providing clear instructions and explanations
• Practical session: Conducting a listening exercise and practicing reflective questioning

Module 7: Decision-Making and Consensus Building

• Different decision-making methods (e.g., consensus, majority vote, autocratic)
• Guiding groups towards effective decisions
• Techniques for building consensus and managing dissent
• Documenting decisions and action items clearly
• Follow-up mechanisms for accountability
• Practical session: Facilitating a group through a decision-making process for a given scenario

Module 8: Virtual and Hybrid Meeting Facilitation

• Challenges and opportunities of virtual environments
• Tools and platforms for online facilitation (e.g., Zoom, Microsoft Teams, Mural, Miro)
• Engaging participants in virtual settings
• Managing technical issues and distractions
• Best practices for hybrid meetings
• Practical session: Facilitating a short interactive session using a virtual collaboration tool

Module 9: Post-Meeting Actions and Follow-up

• Summarizing outcomes and documenting decisions
• Creating clear action plans and assigning responsibilities
• Distributing minutes and follow-up communications
• Evaluating meeting effectiveness and gathering feedback
• Continuous improvement based on evaluation
• Practical session: Drafting meeting minutes and an action plan for a simulated meeting

Module 10: Advanced Facilitation Skills and Continuous Improvement

• Facilitating diverse and cross-cultural groups
• Advanced questioning techniques and deep dives
• Strategies for building psychological safety
• Developing a personal facilitation style
• Reflective practice and ongoing professional development
• Practical session: Participants facilitate a segment of a mock workshop and receive detailed feedback

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588