Module 1: The Foundation of Empathy

• Understanding the difference between sympathy and empathy
• The three types of empathy: cognitive, emotional, and compassionate
• The role of empathy in human connection and social bonds
• Empathy as a skill that can be developed and strengthened
• The connection between empathy and compassion
• Practical session: A group exercise in identifying different types of empathetic responses from a series of short video clips.

Module 2: The Neuroscience of Empathy

• The brain's role in empathy, including mirror neurons
• Understanding emotional contagion and its effects
• The biological benefits of compassionate behavior
• Empathy's connection to the vagus nerve and the parasympathetic nervous system
• The impact of stress and burnout on empathetic capacity
• Practical session: A guided mindfulness meditation to practice present-moment awareness and self-regulation.

Module 3: Active Listening and Communication

• The principles of deep, non-judgmental listening
• Decoding non-verbal cues and body language
• Using verbal and non-verbal affirmations to show you are listening
• The art of asking open-ended and clarifying questions
• Practicing reflective listening and summarization techniques
• Practical session: A partner role-playing exercise where participants practice active listening in a simulated challenging conversation.

Module 4: Cognitive Empathy and Perspective-Taking

• Developing the ability to understand another person's point of view
• Techniques for mentally "stepping into someone else's shoes"
• Overcoming cognitive biases that hinder perspective-taking
• Using narrative and storytelling to build understanding
• The importance of context in understanding different perspectives
• Practical session: A case study analysis where participants must adopt the perspective of different stakeholders to solve a problem.

Module 5: Emotional Empathy and Emotional Contagion

• Sensing and sharing another person's emotions
• Developing emotional awareness and literacy
• Identifying and managing the effects of emotional contagion
• Setting healthy emotional boundaries to prevent burnout
• The difference between empathy and emotional overwhelm
• Practical session: A facilitated group discussion on a shared emotional experience, where participants practice identifying and verbalizing each other's feelings.

Module 6: Compassionate Action and Helping Behavior

• Moving from empathy to action
• Understanding the different types of compassionate responses
• The "Helper's High" and the neurochemistry of giving
• The role of kindness and small acts of service
• Developing a personal philosophy of compassionate action
• Practical session: A scenario-based exercise where participants must choose and justify a compassionate response to a given situation.

Module 7: Empathy in Leadership and Teamwork

• Empathetic leadership as a driver of employee engagement and trust
• Using empathy to resolve conflicts and build consensus
• Creating an inclusive and psychologically safe team environment
• Giving and receiving constructive feedback with compassion
• Building a culture of shared understanding and mutual support
• Practical session: A collaborative team exercise focused on solving a challenge, with a debrief on how empathetic communication influenced the outcome.

Module 8: Overcoming Barriers to Empathy

• Recognizing and challenging personal biases and prejudices
• The impact of dehumanization and group-based thinking
• Strategies for responding to indifference and apathy
• Addressing defensiveness and resistance in conversations
• Building bridges and finding common ground with those who hold different beliefs
• Practical session: A structured debate on a divisive topic, with a focus on empathetic listening and finding points of agreement.

Module 9: Empathy in a Digital World

• Navigating the challenges of digital communication
• Understanding how technology can both foster and hinder empathy
• Techniques for expressing empathy through text, email, and social media
• The importance of intentionality and clarity in online interactions
• Recognizing and responding to cyberbullying and online cruelty
• Practical session: A collaborative exercise where participants must rewrite a series of terse emails to be more empathetic and effective.

Module 10: Sustaining Empathy and Compassion

• Developing a personal practice for maintaining empathetic health
• The importance of self-care and boundaries
• Creating a "circle of support" for emotional resilience
• Mindfulness and compassion-focused meditation
• A personal action plan for continued growth and development
• Practical session: Participants will present their individual empathy and compassion action plans and receive peer feedback.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588