Module 1: Foundations of Emotional Intelligence

·       Defining Emotional Intelligence (EQ)

·       The five key components of EQ: a holistic framework

·       The neuroscience of emotions: how our brains process feelings

·       The importance of EQ in personal and professional success

·       Practical session: A group activity to discuss and share personal examples of how emotions have influenced decisions.

Module 2: Self-Awareness: The First Pillar

·       Recognizing and naming your emotions

·       Understanding the link between thoughts, feelings, and actions

·       Identifying personal strengths and weaknesses

·       Exploring how your emotions impact others

·       Practical session: Completing a self-assessment questionnaire to gain a deeper understanding of personal emotional triggers and responses.

Module 3: Self-Regulation: Managing Your Emotions

·       Strategies for emotional control and impulse management

·       Techniques for managing stress and difficult feelings

·       Developing emotional agility and flexibility

·       The power of a positive mindset and optimism

·       Practical session: A guided exercise on a breathing technique for calming the nervous system in high-stress situations.

Module 4: Social Awareness: Empathy and Perspective

·       Understanding and interpreting non-verbal cues

·       Practicing active listening to truly hear others

·       Recognizing emotions in others and responding appropriately

·       Taking a different perspective to foster mutual understanding

·       Practical session: A role-playing exercise where participants practice identifying the emotions of a speaker based on their tone of voice and body language.

Module 5: Relationship Management: The Art of Connection

·       Building rapport and trust with colleagues

·       Communicating effectively and persuasively

·       Providing and receiving constructive feedback

·       Inspiring and influencing others

·       Practical session: A pair-work activity on how to give and receive effective feedback using the STAR (Situation, Task, Action, Result) method.

Module 6: Emotional Intelligence in the Workplace

·       Applying EQ to teamwork and collaboration

·       Navigating office politics with emotional intelligence

·       Managing difficult clients and customer interactions

·       Fostering a culture of emotional safety in the workplace

·       Practical session: A case study analysis of a common workplace conflict, requiring participants to identify emotions and propose an emotionally intelligent solution.

Module 7: Conflict Resolution and Difficult Conversations

·       The role of emotions in escalating and de-escalating conflict

·       Using emotional intelligence to mediate disputes

·       Strategies for staying calm during difficult conversations

·       Expressing your needs clearly and respectfully

·       Practical session: A simulated difficult conversation where participants practice using "I" statements and empathetic listening to find common ground.

Module 8: Leadership and Emotional Intelligence

·       The emotionally intelligent leader: characteristics and behaviors

·       Motivating and inspiring your team with empathy

·       Using EQ to coach and develop others

·       Building an emotionally intelligent team

·       Practical session: A group exercise where participants analyze the leadership style of a well-known figure and evaluate their use of emotional intelligence.

Module 9: Building Emotional Resilience

·       The components of resilience: self-efficacy, optimism, and adaptability

·       Bouncing back from setbacks and failures

·       Developing a growth mindset

·       Practical techniques for emotional self-care

·       Practical session: Participants will share a personal story of overcoming a challenge and discuss how resilience helped them through it.

Module 10: Creating Your Personal EQ Action Plan

·       Summarizing key learnings and identifying personal strengths

·       Creating a tailored, step-by-step plan for development

·       Setting measurable goals for continuous improvement

·       Accountability strategies for maintaining new habits

·       Practical session: Participants will work individually to create a personalized EQ action plan and then share it with a partner for feedback and accountability.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588