Effective Communication Skills Training Course

Module 1: The Foundations of Effective Communication

• The history and evolution of effective communication
• The link between effective communication and social change
• The different components of a communication response
• The role of a communication professional
• Practical session: Analyzing a case study of a communication project

Module 2: The Art of Listening and Non-Verbal Cues

• The importance of a clear and accessible listening plan
• The role of a clear and accessible non-verbal cues
• The importance of a clear and accessible communication plan
• The role of a communication professional
• Practical session: A group exercise on how to listen and use non-verbal cues

Module 3: Overcoming Communication Barriers

• The importance of a clear and accessible communication barriers analysis
• The role of a clear and accessible communication plan
• The importance of a clear and accessible budget
• The role of a communication professional
• Practical session: A group exercise on how to overcome communication barriers

Module 4: Interpersonal and Group Communication

• The importance of a clear and accessible interpersonal communication plan
• The role of a clear and accessible group communication plan
• The importance of a clear and accessible communication plan
• The role of a communication professional
• Practical session: A group exercise on how to communicate in a group

Module 5: Public Speaking and Presentation Skills

• The importance of a clear and accessible public speaking plan
• The role of a clear and accessible presentation skills plan
• The importance of a clear and accessible communication plan
• The role of a communication professional
• Practical session: A simulation of a public speaking and presentation process

Module 6: Written Communication and Digital Etiquette

• The importance of a clear and accessible written communication plan
• The role of a clear and accessible digital etiquette plan
• The importance of a clear and accessible communication plan
• The role of a communication professional
• Practical session: A group exercise on how to write effectively and use digital etiquette

Module 7: Negotiation and Conflict Resolution

• The importance of a clear and accessible negotiation plan
• The role of a clear and accessible conflict resolution plan
• The importance of a clear and accessible communication plan
• The role of a communication professional
• Practical session: A discussion on how to negotiate and resolve conflict

Module 8: Cross-Cultural Communication

• The importance of a clear and accessible cross-cultural communication plan
• The role of a clear and accessible communication plan
• The importance of a clear and accessible budget
• The role of a communication professional
• Practical session: A hands-on exercise on how to communicate effectively across cultures

Module 9: Emotional Intelligence in Communication

• The importance of a clear and accessible emotional intelligence plan
• The role of a clear and accessible communication plan
• The importance of a clear and accessible budget
• The role of a communication professional
• Practical session: A hands-on exercise on how to use emotional intelligence in communication

Module 10: Practical Application and Role-Playing

A comprehensive review of all course modules

• Participants work on an extended communication case study
• Developing a full communication plan, including a strategy, a communication plan, and a plan for media relations
• Presenting their plan to the group
• Practical session: Finalizing and presenting a complete communication plan for a mock communication issue

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588