This comprehensive 5-day training course is specifically designed for sales professionals looking to harness the full power of Customer Relationship Management (CRM) systems. In today's competitive landscape, effective CRM is not just a tool but a strategic imperative for sales success. This course will guide participants through the core functionalities of CRM, demonstrating how to leverage it to streamline sales processes, enhance customer interactions, and drive revenue growth. Participants will learn how to effectively manage leads, optimize sales pipelines, and foster stronger, more profitable customer relationships.
The course delves into various critical aspects of CRM, including lead management, opportunity tracking, customer service integration, sales forecasting, and marketing automation. Through hands-on exercises, practical case studies, and real-world scenarios, attendees will gain a deep understanding of how to utilize CRM to gain a 360-degree view of their customers, personalize communication, and ultimately improve sales performance. The focus will be on practical application, enabling participants to implement CRM best practices immediately in their roles.
Who Should Attend the Training
Objectives of the Training
Upon completion of this course, participants will be able to:
Personal Benefits
Organizational Benefits
Training Methodology
This course employs a highly interactive and hands-on training methodology to ensure practical skill development and immediate application. The approach includes:
Trainer Experience
Our trainers are highly experienced sales leaders and CRM specialists with deep expertise in implementing, optimizing, and utilizing CRM systems for sales growth. They possess a strong understanding of sales processes and how CRM can be strategically applied to drive performance. Their practical experience across various CRM platforms ensures that participants gain actionable insights and best practices.
Quality Statement
We are committed to delivering high-quality training programs that provide tangible value. Our courses are meticulously designed, continually updated to reflect current industry trends, and delivered by expert trainers dedicated to fostering a practical and enriching learning environment. We strive to empower participants with the skills and confidence to excel in their professional roles.
Tailor-made courses
We understand that organizations often utilize specific CRM platforms and have unique sales workflows. Therefore, we offer tailor-made versions of this course, which can be adapted to focus on your organization's specific CRM system and integrate your existing sales processes. Contact us to discuss how we can design a bespoke training solution for your team.
Course Duration: 5 days
Training fee: USD 1300
Requirements:
· Participants should be reasonably proficient in English.
· Applicants must live up to Armstrong Global Institute admission criteria.
Terms and Conditions
1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.
Booking for Training
Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.
Or call us on +254720272325 / +254725012095 / +254724452588
Payment Options
We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:
1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)
Cancellation Policy
1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.
Tailor Made Courses
This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com
Accommodation and Airport Transfer
Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588
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Armstrong Global Institute
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