Module 1: Introduction to Consumer Protection

·       Fundamental principles of consumer protection

·       Historical development of consumer protection laws

·       Key concepts and definitions in consumer protection

·       The rationale for consumer protection regulation

·       Overview of major consumer protection laws globally

·       Practical session: Identifying the key consumer rights in a given transaction.

Module 2: Key Consumer Rights and Protections

·       The right to safety

·       The right to be informed

·       The right to choose

·       The right to be heard

·       The right to redress

·       Practical session: Analyzing a case involving a consumer's right to redress.

Module 3: Unfair Trade Practices

·       Definition and types of unfair trade practices

·       Misleading or deceptive conduct

·       Aggressive sales tactics

·       Unconscionable contracts

·       Pyramid schemes and other prohibited practices

·       Practical session: Identifying unfair trade practices in a given scenario.

Module 4: Product Liability

·       Legal basis of product liability

·       Types of product defects (design, manufacturing, warning)

·       Liability of manufacturers, distributors, and retailers

·       Defenses in product liability claims

·       Consumer rights in relation to defective products

·       Practical session: Analyzing a product liability claim.

Module 5: Advertising and Marketing Regulations

·       Legal framework for advertising and marketing

·       Prohibition of false or misleading advertising

·       Requirements for clear and accurate advertising

·       Regulations on comparative advertising

·       Specific rules for certain types of advertising (e.g., online, children's)

·       Practical session: Analyzing a marketing campaign for compliance with advertising regulations.

Module 6: Consumer Credit Laws

·       Regulation of consumer credit transactions

·       Disclosure requirements for credit terms

·       Restrictions on unfair lending practices

·       Debt collection practices and consumer rights

·       Protection against unfair credit reporting

·       Practical session: Evaluating the compliance of a credit agreement with consumer credit laws.

Module 7: E-commerce and Online Consumer Protection

·       Specific consumer protection issues in the online environment

·       Information requirements for online sellers

·       Right of withdrawal in online transactions

·       Liability for online transactions

·       Online dispute resolution mechanisms

·       Practical session: Evaluating the consumer protection aspects of an e-commerce website.

Module 8: Consumer Dispute Resolution

·       Methods of resolving consumer disputes

·       Internal complaint handling procedures

·       Mediation and conciliation

·       Arbitration of consumer disputes

·       Small claims courts and other legal avenues

·       Practical session: Developing a consumer complaint handling procedure.

Module 9: Enforcement of Consumer Protection Laws

·       Powers and duties of consumer protection agencies

·       Investigation and enforcement procedures

·       Penalties for violations of consumer protection laws

·       Consumer class actions

·       Role of consumer advocacy groups

·       Practical session: Understanding the process of a consumer protection agency investigation.

Module 10: International Consumer Protection Standards

·       International organizations and their role in consumer protection

·       Key international consumer protection guidelines

·       Cross-border consumer protection issues

·       Harmonization of consumer protection laws

·       Future trends in international consumer protection

·       Practical session: Comparing consumer protection standards across different countries.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588