This training course is specifically designed to equip participants with the essential skills and strategies for effective conflict resolution and mediation within diverse community settings. You'll learn how to transform disputes into opportunities for growth, foster constructive dialogue, and build stronger, more resilient community relationships. The course emphasizes practical, hands-on approaches to de-escalate tensions, facilitate understanding, and achieve mutually agreeable solutions.
Over five intensive days, the course will cover the root causes and dynamics of community conflicts, various conflict resolution styles, and the step-by-step process of mediation. Key topics include active listening, empathy, communication techniques for difficult conversations, negotiation skills, and strategies for managing power imbalances. Participants will engage in extensive role-playing and simulations to develop their abilities to mediate a wide range of community disputes, from neighborhood disagreements to inter-group tensions.
Who Should Attend the Training
- Community leaders and activists
- NGO and CBO staff
- Social workers and counselors
- Public service providers
- Youth workers
- Anyone involved in facilitating discussions or resolving disagreements in community settings
Objectives of the Training
Upon completion of this training, participants will be able to:
- Understand the nature and dynamics of conflict in community settings.
- Identify different conflict resolution styles and their applications.
- Apply effective communication techniques for de-escalation and understanding.
- Utilize active listening and empathetic responding skills in conflicts.
- Implement a structured mediation process to facilitate dispute resolution.
- Develop strong negotiation skills for achieving mutually beneficial outcomes.
- Manage emotions and power imbalances in conflict situations.
- Build consensus and foster collaborative problem-solving within communities.
- Design and implement conflict prevention strategies.
- Promote harmonious and resilient community relationships.
Personal Benefits
- Enhanced ability to navigate and resolve personal and professional conflicts
- Improved communication and interpersonal skills
- Greater confidence in mediating disputes
- Deeper understanding of human behavior in conflict situations
- Increased capacity to build and maintain positive relationships
Organizational Benefits
- Reduced internal and external conflicts within community projects
- Improved team cohesion and communication
- Increased efficiency through effective dispute resolution
- Enhanced organizational reputation as a fair and constructive partner
- Greater capacity to foster peaceful and cooperative community environments
Training Methodology
The training will employ a highly interactive and participatory methodology, combining various approaches to ensure maximum learning and engagement.
- Interactive lectures and presentations: Providing foundational knowledge and theoretical frameworks.
- Group discussions and brainstorming sessions: Encouraging peer-to-peer learning and diverse perspectives.
- Case studies and real-world examples: Applying concepts to practical scenarios.
- Experiential exercises and role-playing: Developing practical skills in a safe environment.
- Practical sessions and simulations: Hands-on application of learned techniques.
- Q&A sessions: Facilitating clarification and deeper understanding.
Trainer Experience
Our trainers are seasoned professionals with extensive experience in community development, both academically and in the field. They bring a wealth of practical knowledge, having worked on diverse community projects globally. Their expertise spans various aspects of community development, including participatory planning, project management, monitoring and evaluation, and stakeholder engagement. They are adept at facilitating interactive learning environments, ensuring that participants gain actionable insights and practical skills.
Quality Statement
We are committed to delivering high-quality training programs that are relevant, impactful, and designed to meet the evolving needs of community development practitioners. Our courses are continuously updated to reflect best practices and emerging trends, ensuring that participants receive the most current and valuable knowledge. We prioritize experiential learning and practical application, empowering our participants to make a tangible difference in their communities.
Tailor-made courses
We understand that every organization and community has unique needs. We offer tailor-made versions of this course, adaptable to your specific context, challenges, and objectives. Contact us to discuss how we can customize this training to best suit your requirements and deliver a program that directly addresses your organizational goals.
Course Duration: 5 days
Training fee: USD 1300
Module 1: Understanding Conflict in Community Settings
- Defining Conflict: Causes, Types, and Levels
- The Dynamics of Conflict Escalation and De-escalation
- Different Responses to Conflict: Fight, Flight, Freeze, Flow
- The Role of Perceptions and Emotions in Conflict
- Analyzing Community Conflicts: A Systems Approach
- Practical session: Group discussion on real-world examples of community conflicts and their underlying causes.
Module 2: Communication Skills for Conflict Resolution
- Active Listening: Beyond Hearing to Understanding
- Empathetic Responding and Validation
- Non-Violent Communication Principles
- "I" Statements vs. "You" Statements
- Communicating Effectively in High-Tension Situations
- Practical session: Practicing active listening and empathetic responding through structured exercises.
Module 3: Introduction to Mediation Principles and Process
- Defining Mediation: Role of the Mediator, Benefits, and Limitations
- Core Principles of Mediation: Neutrality, Impartiality, Confidentiality
- The Stages of a Mediation Process: Opening, Storytelling, Problem Solving, Agreement
- Setting up a Conducive Mediation Environment
- Ethical Considerations for Mediators
- Practical session: Role-playing the opening statements of a mediation session.
Module 4: Practical Mediation Techniques
- Gathering Information and Understanding Perspectives
- Identifying Common Ground and Shared Interests
- Brainstorming Solutions and Generating Options
- Reality Testing and Evaluating Potential Outcomes
- Drafting Clear and Sustainable Agreements
- Practical session: Facilitating a mock mediation session with two "parties" in a simple community dispute.
Module 5: Negotiation Skills for Community Conflict
- Principles of Principled Negotiation (Interest-Based Negotiation)
- Distributive vs. Integrative Bargaining
- Identifying BATNA (Best Alternative to a Negotiated Agreement)
- Strategies for Overcoming Bargaining Impasses
- Negotiating with Multiple Parties in a Community Setting
- Practical session: Engaging in a simulated negotiation exercise focusing on identifying interests.
Module 6: Managing Difficult Emotions and Power Imbalances
- Recognizing and Addressing Emotions in Conflict
- Techniques for De-escalating Anger and Frustration
- Identifying and Addressing Power Imbalances in Mediation
- Working with Resistant or Unwilling Parties
- Maintaining Mediator Neutrality Under Pressure
- Practical session: Role-playing a mediation scenario where one party expresses strong emotions.
Module 7: Facilitating Group Conflict Resolution
- Applying Mediation Principles to Group Disputes
- Structuring Group Discussions to Address Conflict
- Managing Dynamics in Multi-Party Conflicts
- Building Consensus in Diverse Community Groups
- Post-Conflict Healing and Reconciliation Strategies
- Practical session: Designing a short facilitated session to address a minor group conflict.
Module 8: Conflict Prevention and Early Intervention
- Identifying Early Warning Signs of Conflict
- Developing Proactive Conflict Prevention Strategies
- Building Community Capacity for Dialogue and Trust
- The Role of Community Leaders in Conflict Prevention
- Creating Spaces for Open Communication
- Practical session: Brainstorming community-level strategies for preventing common disputes.
Module 9: Advanced Mediation Topics and Special Considerations
- Mediating Cross-Cultural Conflicts
- Addressing Historical Grievances in Community Disputes
- The Role of Restorative Justice in Community Resolution
- Online Dispute Resolution (ODR) Basics
- When to Refer: Limitations of Mediation
- Practical session: Discussing a case study of a cross-cultural community conflict and identifying appropriate mediation approaches.
Module 10: Building a Culture of Peace in Communities
- Promoting Dialogue and Understanding as Community Values
- Developing Local Conflict Resolution Mechanisms
- Training Community Members as Peer Mediators
- Integrating Conflict Resolution into Community Programs
- Measuring the Impact of Peacebuilding Initiatives
- Practical session: Creating a simple action plan for promoting peace and dialogue in a local community.
Requirements:
· Participants should be reasonably proficient in English.
· Applicants must live up to Armstrong Global Institute admission criteria.
Terms and Conditions
1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.
Booking for Training
Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.
Or call us on +254720272325 / +254725012095 / +254724452588
Payment Options
We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:
1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)
Cancellation Policy
1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.
Tailor Made Courses
This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com
Accommodation and Airport Transfer
Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588
