This comprehensive training course is designed to equip participants with the essential skills and strategies needed to communicate with clarity, confidence, and impact in any professional setting. The program focuses on enhancing both verbal and non-verbal communication, improving listening skills, and fostering a deeper understanding of how to connect effectively with others. Through a blend of proven theories and practical application, attendees will learn to articulate their ideas, engage their audience, and navigate complex interpersonal dynamics with greater ease. This course is a vital investment for anyone looking to build stronger relationships, resolve conflicts, and drive better outcomes through communication.
The training will cover a wide array of topics, including the foundational principles of effective communication, mastering verbal and non-verbal cues, and developing assertive communication skills. Participants will also explore the critical role of emotional intelligence in interpersonal communication and learn how to write professional and compelling business messages. The course will delve into the art of delivering powerful presentations, handling conflict and difficult conversations with grace, and understanding the nuances of cross-cultural communication. The final module will focus on applying these skills to build and sustain strong, productive professional relationships.
Who Should Attend the Training
· Managers and team leaders
· Sales and marketing professionals
· Customer service representatives
· Human resources personnel
· Anyone seeking to improve their professional communication skills
Objectives of the Training
Upon completion of this course, participants will be able to:
· Articulate thoughts and ideas clearly and concisely
· Master active listening to understand others better
· Use non-verbal cues to enhance their message
· Communicate assertively and with confidence
· Manage and resolve workplace conflicts effectively
· Write professional emails and reports that are clear and impactful
· Deliver engaging and persuasive presentations
· Navigate cross-cultural communication challenges
· Build and maintain strong professional relationships
· Apply emotional intelligence to improve interpersonal interactions
Personal Benefits
· Increased self-confidence in all communication scenarios
· Improved ability to express ideas and opinions clearly
· Enhanced relationships with colleagues, clients, and superiors
· Better negotiation and conflict resolution skills
· Greater career opportunities and professional growth
Organizational Benefits
· Improved team collaboration and productivity
· Reduced workplace conflicts and misunderstandings
· Enhanced customer satisfaction and client relationships
· More effective and persuasive internal and external communication
· A more positive and engaged work environment
Training Methodology
· Interactive lectures and group discussions
· Role-playing exercises and real-world case studies
· Individual and group presentations
· Hands-on practical sessions and workshops
· Peer feedback and constructive criticism
Trainer Experience
Our trainers are seasoned communication experts and corporate coaches with extensive experience in a wide range of industries. They bring a wealth of practical, real-world knowledge and are skilled facilitators who employ interactive and dynamic methods to create an engaging and effective learning environment. They are dedicated to helping participants transform their communication habits and achieve their professional goals.
Quality Statement
We are dedicated to delivering high-quality training that is both practical and relevant. Our course content is meticulously designed and regularly updated to incorporate the latest research and best practices in communication. We are committed to providing a learning experience that is not only informative but also empowering, enabling participants to apply their new skills immediately and see tangible results.
Tailor-made courses
We recognize that every organization has unique communication needs. This course can be fully customized to address your company's specific challenges, goals, and industry context. We can adapt the content, duration, and delivery method to create a training program that is perfectly aligned with your organizational objectives.
Course Duration: 5 days
Training fee: USD 1300
· The communication process model
· The importance of clear and concise messaging
· Identifying and overcoming communication barriers
· The impact of perceptions and assumptions
· Practical session: Analyzing and deconstructing a communication breakdown scenario.
· Clarity, conciseness, and precision in language
· The power of tone, pace, and pitch
· Techniques for effective storytelling and persuasion
· Choosing the right vocabulary for your audience
· Practical session: Presenting a short, persuasive argument to a small group.
· Understanding body language, gestures, and facial expressions
· The importance of eye contact and posture
· The art of active and empathetic listening
· Responding effectively and providing constructive feedback
· Practical session: Engaging in a non-verbal communication exercise with a partner.
· Differentiating between assertive, aggressive, and passive communication
· Techniques for stating your needs and opinions clearly
· Saying 'no' professionally and respectfully
· Handling criticism and receiving feedback gracefully
· Practical session: Role-playing a scenario where you need to communicate a difficult decision assertively.
· The link between emotional intelligence and effective communication
· Recognizing and managing your own emotions
· Understanding the emotions of others (empathy)
· Building rapport and trust with colleagues
· Practical session: A group activity on identifying and responding to different emotional cues.
· Writing clear and professional emails and reports
· Structuring messages for maximum impact
· The do's and don'ts of digital etiquette
· Communicating effectively on platforms like Slack and Microsoft Teams
· Practical session: Rewriting and improving a series of poorly structured business emails.
· Structuring a compelling presentation
· Creating and using effective visual aids
· Techniques for engaging your audience and holding their attention
· Managing stage fright and speaking with authority
· Practical session: Giving a 5-minute presentation on a topic of your choice to the group.
· Identifying the root causes of conflict
· A structured approach to conflict resolution
· Preparing for and conducting difficult conversations
· Mediation techniques for resolving team conflicts
· Practical session: A role-playing exercise involving a conflict between two colleagues.
· The importance of cultural awareness in a globalized world
· Understanding different communication styles across cultures
· Navigating potential misunderstandings and cultural faux pas
· Strategies for communicating in a multicultural team
· Practical session: A case study on a communication challenge in a cross-cultural team setting.
· The role of communication in networking and relationship building
· Techniques for giving and receiving professional feedback
· Mentoring and coaching through effective communication
· Fostering a culture of open and honest communication
· Practical session: A networking simulation where participants practice initiating and maintaining professional connections.
Requirements:
· Participants should be reasonably proficient in English.
· Applicants must live up to Armstrong Global Institute admission criteria.
Terms and Conditions
1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.
Booking for Training
Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.
Or call us on +254720272325 / +254725012095 / +254724452588
Payment Options
We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:
1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)
Cancellation Policy
1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.
Tailor Made Courses
This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com
Accommodation and Airport Transfer
Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588
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Armstrong Global Institute
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