Module 1: Foundations of Clinical Leadership

• Defining Clinical Leadership: Roles, responsibilities, and impact
• Leadership Styles in Healthcare: Transformational, transactional, servant leadership
• Attributes of Effective Clinical Leaders: Vision, integrity, empathy
• The Healthcare Context: Unique challenges and opportunities for leaders
• Developing a Personal Leadership Philosophy
• Practical session: Self-assessment of leadership styles and discussion of strengths and areas for development.

Module 2: Effective Communication and Teamwork in Healthcare

• Principles of Effective Communication: Verbal, non-verbal, active listening
• Interprofessional Communication: Enhancing collaboration across disciplines
• Giving and Receiving Feedback Effectively: Constructive criticism and recognition
• Building High-Performing Clinical Teams: Stages of team development
• Resolving Communication Breakdowns and Misunderstandings
• Practical session: Role-playing scenarios involving difficult conversations and delivering constructive feedback.

Module 3: Leading Quality Improvement and Patient Safety

• Introduction to Quality Improvement (QI) in Healthcare: Models and methodologies (e.g., PDCA, Lean, Six Sigma)
• Identifying and Measuring Quality Gaps: Data collection and analysis
• Implementing QI Initiatives: Project planning and execution
• Promoting a Culture of Patient Safety: Reporting, learning from errors
• Engaging Staff in Quality Improvement Efforts
• Practical session: Applying a simple QI model (e.g., PDCA cycle) to a common clinical process improvement scenario.

Module 4: Financial Management in Healthcare

• Understanding Healthcare Budgets: Operating, capital, and program budgets
• Cost Control and Resource Utilization: Efficiency in clinical settings
• Revenue Cycle Management Fundamentals: Billing and reimbursement
• Interpreting Financial Reports: Balance sheets, income statements (simplified)
• Value-Based Care Concepts: Delivering quality care efficiently
• Practical session: Analyzing a simplified departmental budget and identifying areas for cost optimization.

Module 5: Human Resource Management in Clinical Settings

• Workforce Planning and Staffing: Matching skills to patient needs
• Recruitment and Retention Strategies: Attracting and keeping talent
• Performance Management: Setting goals, performance appraisals, feedback
• Motivation and Engagement of Healthcare Professionals
• Addressing Staffing Challenges: Burnout, absenteeism, conflict
• Practical session: Developing a brief performance review plan for a team member, including objectives and feedback points.

Module 6: Strategic Planning and Organizational Development

• Understanding Organizational Vision, Mission, and Values
• Strategic Planning Process: Environmental scan, goal setting
• Developing and Implementing Departmental Strategies
• Role of Clinical Leaders in Organizational Development
• Adapting to Healthcare Trends and External Factors
• Practical session: Participants analyze a healthcare organization's strategic plan and identify how their department contributes to its goals.

Module 7: Managing Change and Innovation in Healthcare

• The Dynamics of Change in Healthcare: Drivers and resistance
• Models for Managing Change: Lewin's, Kotter's 8-step process
• Communicating Change Effectively: Engaging stakeholders
• Fostering Innovation in Clinical Practice: Encouraging new ideas
• Leading Teams Through Periods of Uncertainty and Transition
• Practical session: Developing a communication plan for implementing a new clinical protocol in a department.

Module 8: Ethical and Legal Considerations in Clinical Leadership

• Core Ethical Principles in Healthcare: Beneficence, non-maleficence, autonomy, justice
• Ethical Decision-Making Frameworks: Navigating dilemmas
• Professional Accountability and Responsibility
• Legal Aspects of Clinical Practice: Consent, confidentiality, negligence (overview)
• Leadership Role in Upholding Ethical Standards
• Practical session: Analyzing and discussing case studies involving common ethical dilemmas in clinical leadership.

Module 9: Conflict Resolution and Negotiation Skills

• Understanding Sources of Conflict in Clinical Teams
• Approaches to Conflict Resolution: Collaboration, compromise, avoidance
• Mediation and Facilitation Skills for Leaders
• Principles of Effective Negotiation in Healthcare Settings
• Building Consensus and Promoting Collaboration
• Practical session: Role-playing a conflict resolution scenario between two team members.

Module 10: Personal Leadership Development and Resilience

• Self-Awareness for Leaders: Strengths, weaknesses, emotional intelligence
• Time Management and Prioritization for Leaders
• Stress Management and Preventing Burnout
• Building Resilience in Yourself and Your Team
• Mentorship and Coaching: Developing future leaders
• Practical session: Participants develop a personal leadership development plan, identifying specific goals and action steps for the next 6-12 months.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588