Module 1: Foundations of Active Listening

• Defining active listening: More than just hearing
• The psychological and social importance of listening
• Identifying the four levels of listening: From passive to active
• The role of attention and focus in listening
• Practical session: A self-assessment of listening habits and a group discussion on common listening challenges.

Module 2: Non-Verbal Communication

• Decoding body language and facial expressions
• Understanding the role of posture, gestures, and eye contact
• Identifying non-verbal cues of interest, boredom, and disagreement
• The importance of mirroring and rapport-building
• Practical session: A paired exercise where participants practice identifying and interpreting a variety of non-verbal signals.

Module 3: Verbal Cues and Effective Questioning

• The power of paraphrasing and summarizing
• Techniques for clarifying and confirming understanding
• Asking open-ended versus closed-ended questions
• Using probing questions to gain deeper insights
• Practical session: A role-playing scenario where participants apply paraphrasing and various questioning techniques in a simulated conversation.

Module 4: Overcoming Barriers to Listening

• Recognizing and managing internal distractions (mind-wandering, biases)
• Dealing with external distractions (noise, interruptions)
• Overcoming emotional filters and preconceived notions
• The challenge of multitasking and "fake listening"
• Practical session: A group activity focused on identifying personal listening barriers and brainstorming strategies to overcome them.

Module 5: Empathy and Perspective-Taking

• Distinguishing between sympathy, empathy, and compassion
• Techniques for stepping into another person's shoes
• Validating feelings without necessarily agreeing with them
• The neuroscience of empathy and its connection to listening
• Practical session: A case study analysis requiring participants to demonstrate empathetic listening and provide a supportive response.

Module 6: Listening in Different Contexts

• Listening in one-on-one conversations
• Active listening in group and team meetings
• Adapting listening skills for virtual communication (video calls, teleconferences)
• The nuances of listening to different cultures and generations
• Practical session: A simulated team meeting where participants practice active listening and provide concise summaries to ensure group alignment.

Module 7: Advanced Active Listening Techniques

• Applying the Socratic method for guided inquiry
• Using silence as a tool for deeper listening
• The technique of "meta-listening" (listening for what's not being said)
• Developing an ear for emotional undertones
• Practical session: An exercise focused on using silence and strategic pauses to encourage the other person to share more information.

Module 8: Active Listening for Conflict Resolution

• The role of active listening in de-escalating tense situations
• Listening to understand a person's underlying needs and fears
• Using "I" statements to express your perspective without blame
• Mediating a conflict by ensuring all parties feel heard
• Practical session: A simulated conflict resolution scenario where participants apply active listening to mediate a dispute between two parties.

Module 9: Mindfulness and Active Listening

• Introduction to mindfulness and its connection to being present
• Mindful breathing and grounding exercises to enhance focus
• Cultivating an attitude of non-judgmental awareness
• How mindfulness improves concentration and reduces distractions
• Practical session: A guided mindfulness meditation session followed by a discussion on how to integrate it into daily listening practice.

Module 10: Developing a Personal Listening Plan

• Summarizing key learnings and identifying areas for personal growth
• Creating a personalized action plan for applying skills in real-life
• Setting measurable goals for continuous improvement
• Accountability and support strategies for maintaining new habits
• Practical session: Individual and peer feedback sessions focused on refining and committing to a personal listening development plan.

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Armstrong Global Institute admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@armstrongglobalinstitute.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@armstrongglobalinstitute.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@armstrongglobalinstitute.com or on Tel: +254720272325 / +254725012095 / +254724452588